Gas and Heating Engineer's
Sometimes the odd job comes along where it is impossible to give a ‘fixed price’ quotation, due to a number of ‘unknowns’. Compiling a ‘fixed’ price quotation without investigation brings an element of risk that may increase the costs, which is the last thing you want!
With a fixed price there are many ‘knowns’ related to the works and quoting is relatively straightforward. A ‘fixed price’ quotation can be prepared from photos when, for example, a kitchen or bathroom tap needs replacing, all fairly straight forward. The customer provides the photos, make/model of the tap, emails the information to serviceteam Ltd and we do the rest.
However, there are times when the works are not straightforward or obvious, due to a number of ‘unknowns’. Trying to second guess or predict where a problem lies is a huge risk. There are times, even with a proper investigation when the scope of works cannot be totally determined. For example, tracing a leak in a property where piping is concealed in the fabric of the building, within stud walls or beneath concrete flooring. This is when a ‘fixed price’ quotation cannot be applied.
The same applies if there is an intermittent fault with your central heating system, gas boiler or experienced a breakdown, as the fault cannot be diagnosed without a thorough investigation.
What's included in this service?
Our ‘by time on site’ rates are:
What's not included in this service?
What will it cost:
Fault diagnosis and repair: our engineers will assess, diagnose and attempt to fix your fault within the 1st hour. For this we charge a fixed £95.00 + VAT. Occasionally when we are unable to fix your fault within the 1st hour, or when additional materials are required we always provide you with a fixed price for the additional works before proceeding.
For more in depth information about our Boiler repair service contact our office and speak to one of our repair doctors.
To manage the ‘unknowns’ customers prefer another option, which is pay by the hour or time taken.
It’s a straightforward and easy approach, as the customer is always in control of the cost. As is the case with a hidden leak, paying by time/hour to trace the leak, is our customers preferred option. Once it has been detected a ‘fixed price’ quotation can then be provided. Alternatively, we could continue on the hourly rate until the repair has been identified and fixed?
Charging by the hour only begins when our tradesperson arrives on site and has opened up their tool box.
If you are thinking about repairing or upgrading your central heating system, call serviceteam now. We have a team of highly qualified tradespeople ready to avail their services 24/7, who will conduct an inspection and supply a repair estimate. If you’re happy with the quote contact the office to schedule an appointment. Our customer-friendly staff are on hand to guide you through the process. If you’ve any questions in your mind regarding our services just visit our Trustpilot and Checkatrade customer review platforms.
Find out more on Serviceteam.co.uk
Other Gas and Heating Services
Why Serviceteam Ltd?
Fixed and Fair Prices
We like to feel our prices are competitive. Price is important but expertise and experience are just as important. If you want all three, then call serviceteam Ltd. You won’t be disappointed, that’s a promise! We work based on a fair and fixed price. If we are unable to identify the fault within the first half-hour, we will, as a goodwill gesture, not charge you for the visit.
This is characterized by serviceteam Ltd responding within a short interval of time to attend to your needs. This comes under our emergency services response when time is of the essence. Call us and we will endeavor to be with you within hours of placing your call, fully prepared to begin work.
Professionalism and Year's Of Experience
Serviceteam Ltd professionalism is based on our tradespeople and head office teams adhering to a set of standards, a code of conduct which portrays accepted practice within a particular trade area. We acknowledge this important fact and demand our tradespeople and head office team deliver a high-quality service with the utmost dedication that meets your expectations. Our friendly team is available 24/7 to manage your concerns.
No matter how reliable the service is, it all comes down to customer feedback regarding the experience they’ve had with serviceteam Ltd. Feedback is a tool that builds a company’s reputation, we do our best to ensure every customer is satisfied. If you’ve not used us before and want reassurance, then please access the customer reviews on our Checkatrade and Trustpilot platforms. Do we hope this will help you decide?
Contact Us Today
No matter what the task, be it a repair, replacement, refurbishment, or any maintenance service, our expert team of tradespeople is available 24/7.
As we aim to provide you the best services at Competitve Prices. We do not charge for:
Charges for the following will Apply
What you get
Areas of Coverage
We offer our service all accross London 24/7 with the coverage outside the Greater London. Call to enquire if we cover your postcode.
Q: What is the average lifespan of a central heating system?
A: In accordance with the surveys carried out, the average lifespan of a boiler in London is 15-20 years, with proper maintenance and annual servicing.
Q: Should i be Replacing my radiator?
A: Given that the average lifespan of a radiator is something around 15-20 years, if you’re using an old radiator, its worth considering to have a check on its efficiency. There are various signs of a dysfunctional radiator, including low heating and high bills.
Q: How Often should i Flush my Heating system?
A: To keep your central heating system in tip-top condition as well as your annual boiler service include a PowerFlush at least every 5-8 years.
Q: How do i know that my central heating system needs Powerflush
A: Look out for the following signs which suggests a powerflush is required:
Find a service
All our services come with a clear and fixed price so you always know where you stand
Make a booking
A member of the team will always contact you, to discuss the service in advance of our visit
Relax in the knowledge that you won’t be charged until the job is completed to your satisfaction
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?