An enormous amount of effort goes into serviceteam’s customer care programme to ensure you receive an excellent service delivered without a hitch
This includes accurately recording contact details at the point of booking, ensuring future communications run smoothly, to arriving on time within agreed time slots and of course completing the works to your total satisfaction. Serviceteam isn’t unique in its approach to customer service but we do pride ourselves in the service levels we consistently deliver.
When things go smoothly and a plan comes together without a hitch, the ‘unseen’ levels of service aren’t so obvious. However, when things don’t go to plan we all feel the pain!
In addition to delivering serviceteam’s ‘standard’ customer service levels (some of which exceed normal industry standards) we constantly think about the additional factors or marginal gains that benefit our customers, for example investing in the development of ‘user friendly’ software that lets you track our engineers route to your front door, UBER style. Not essential, but a nice to have.
Our aim is to continuously deliver a great service. We learn from our mistakes and implement improvements when we do.
However, we are not robots, and due to the huge volume of work we undertake human error will, and does happen even with the most experienced and well-trained team.
If you are not 100% satisfied with the service you have received, then all we ask is for you to give serviceteam the opportunity to put things right before entering our complaints procedure. Just follow the steps below to formerly lodge your complaint. Once received serviceteam will go out of its way to resolve it for you.