Please select a appoiment date

Our Terms & Conditions


‘We’, ‘us’ and ‘our’ means Serviceteam Ltd. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

These terms and conditions are governed by English law. By entering into this agreement, you agree that any dispute will resolved exclusively by the English courts. Serviceteam Ltd may at any time make changes to these terms and conditions and you should therefore periodically visit this page to review the then current terms to which you are bound.

1.1 Cancellations

We know things happen and plans change. If you need to cancel your booking or change any details, please let us know as soon as possible so that we can make the necessary alterations to our schedules. If we don’t receive notice of the cancellation or rescheduling of the appointment, within the terms outlined below – you may be charged a cancellation fee. (1.) A charge of £10.00 (ten pounds) is payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep – photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items, they only contribute to the cost of late cancellation.

1.2 Charging for our services

We accept card payments by Visa, Visa Debit, Mastercard, Maestro and American Express. We also accept payment by BACS transfer in settlement of an account. All prices shown on this site are in GB pounds and exclude VAT unless otherwise stated. Hourly rate charges are billed in 15 minute intervals or part thereof with a minimum charge of one hour. All prices exclude parts / materials, waste disposal, congestion & parking charges (unless a parking permit for the duration of the visit is provided).

In order to secure a booking we may ask for your credit or debit card details. In the event of a chargeable cancellation or missed appointment your card will be charged the current fee as per Section A, subsection 1.1 and and Section A, subsection 1.3. We may also use card details that you have provided us with to collect any outstanding balance payable on a job.

The information contained within this site is checked for accuracy however on occasions an error may occur. Serviceteam Ltd will not be liable for any errors to service descriptions or prices, however we will attempt to supply the service you require on a best endeavours basis.

1.3 Our service slots

We allocate 3 hour time slots from Monday to Friday for your visit (or weekends by prior agreement) , and these are supplied on a first come, first served basis. Your engineer or tradesperson can arrive any time between the start of your slot and the end of your slot.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will attempt telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time.

1.4 Warranty

On the rare occasion that something goes wrong, let us know as soon as your aware and we will attend to investigate the fault reported. Of course if the fault is found to be with materials, parts or the quality of our workmanship supplied within the last 12 months, then the visit will be free of charge.

However, if the reported fault is not connected to any of the above then it will not be covered under warranty making the visit chargeable at our standard rates.

We adopt this approach due to the technical nature of the works we complete we need to establish (via an on-site visit) if the fault is covered under warranty.

1.5 Payments

For jobs where an hourly rate is applicable, the first hour’s payment will be pre-authorised using your credit or debit card, which will be charged within 5 days of completion of the job for the outstanding balance. Where we are undertaking work for which a quote has been accepted by you, we will usually ask for a deposit. The balance of the work is payable within 5 days of completion of the work. For visits to quote for a job, no charge will be levied until the visit is complete upon which time an administration charge of £10.00 will be applied to your account. If we receive your response (whether you accept the quote or not) within 14 days of us issuing you with the quote, the £10.00 fee will be waived. Certificates or documents (e.g. Gas safety certificates) cannot be issued until payment is made in full. For outstanding payments refer to Section C.

1.6 Delivery charges

Where possible our engineers carry spare parts, however, it may not always be possible to carry the spare part required in order to effect a repair. In these cases, if the part is delivered and installed on the same day of the appointment, collection is charged at the hourly rate applicable to that service. If the part is collected and installed on a subsequent visit, a fixed £30 collection and delivery charge will be applied. The time take to install the part will be charged at prevailing hourly rate.

1.7 Pricing

Unless expressly agreed in writing in advance of your appointment, there will be no deviation from our pricing structure and you will be charged for your visit at the rates indicated on our pricing page for the time period that your appointment falls upon.

1.8 Parking & Congestion charges

As you know parking in and around London can be problematic and extremely costly (depending on the area) and a parking space could be reserved for our engineer it would be appreciated and help increase the efficiency of the service provided (no feeding meters etc). Please let your personal account manager know of any special instructions, or if a parking permit or free parking can be provided. The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). For properties on the rim of the congestion zone and where it is not reasonably practical for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill – please check with your personal account manager in advance of your appointment if you’re not sure?

Quotes are free only at Serviceteam Ltd ‘s discretion. Serviceteam Ltd reserve the right to charge our hourly rate fee at the prevailing rate where a free quote is not financially viable for us to provide but where you still wish to go ahead with a quote.

2.1 Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

Any agreement made verbally is not covered by the contract unless it has been written into said contract.

The agreement is made between Serviceteam Ltd and the client. the client is identified as the person who requested our quotation.

Serviceteam Ltd will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client – except where the client has provided written permission that allows them to do so.

The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.

Please check your quotation carefully.

2.2 Scope of quoted work

The quote written by Serviceteam Ltd for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.

2.3 Electrical power, water and WC facilities

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

2.4 Boiler installations

Where we have connected new equipment to your existing system, we will not accept responsibility for the cost of repairing or replacing parts of your existing system which subsequently develops faults in that system.

We will not accept responsibility for any damage caused by leaks from radiators, pumps or any other pipework following the conversion of a conventional system to a mains pressurised system. Nor will we accept responsibility where your central heating system does not function properly because your water supply becomes inadequate or the water pressure is variable.

We will attempt to test your water supply pressure before we start work. As water supply rates can change, we cannot be responsible for your central-heating system failing to work properly because your water supply becomes inadequate or changes, unless an independent assessor deems that the manner in which we tested your water pressure was incorrect.

Additional terms and conditions specific to each boiler installation will be indicated on your quote, and form part of these terms and conditions.

2.5 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is specifically included in the estimate.

2.6 Insurance

Irrespective of any insurance carried by Serviceteam Ltd, the customer must inform his or her insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, Serviceteam Ltd are not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us.

2.7 Cancellation

In the event of cancellation by the client, the client agrees to notify Serviceteam Ltd in writing or by email 28 days before the project start date. In the event that Serviceteam Ltd is not notified of the cancellation within this time frame, the client agrees to pay all of Serviceteam Ltd ‘s administration, lost work and scheduling costs amounting to not less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work the customer agrees to pay all of Serviceteam Ltd ‘s administration, materials re-stocking, lost work and scheduling costs in addition to any part of the work that has already been undertaken, amounting to not less than 50% of the total project cost. A charge will also be made for materials that have already been purchased for a specific job, and in such cases these materials will be left at the customer’s premises. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 2 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.

2.8 Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. Serviceteam Ltd is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Serviceteam Ltd to use these at their own risk.

2.9 Changes to your quote

Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.

2.10 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.

2.11 Radiators

It is not normally necessary to remove radiators, but if their removal is requested, it can be done for an additional charge. This charge will also cover their subsequent reinstallation.

2.12 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

2.13 Validity period of quotes

Quotes are valid for 28 days from issue.

2.14 Damages and sub-standard workmanship

It is the responsibility of the client:

To remove valuable and/or fragile items from the areas to be decorated.

To remove pictures and other wall-hangings.

To remove electrical goods.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

In the event of breakage or damage to the property Serviceteam Ltd will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Serviceteam Ltd to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.

2.15 Additional work

We are usually happy to do favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not written into the quote, including loss or damage to persons or property.

2.16 Precautions – painting work

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

2.17 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

2.18 Payment of quoted and fixed price work

The client agrees to pay the invoice for work a maximum of 5 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Serviceteam Ltd until payment of the final invoice by the client to Serviceteam Ltd. In the event of dispute, the client agrees to allow access to the property to a representative of Serviceteam Ltd to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals, however, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Serviceteam Ltd, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.

2.19 Deposits

A deposit may be required to cover material expenses.

All deposits must be made by telephone or internet payment unless agreed by Serviceteam Ltd.

Deposits are refundable at the sole discretion of Serviceteam Ltd subject to the conditions laid out with these terms.

The acceptance of a deposit or the request to begin the project by email confirmation or electronically signifies a full acceptance and commitment to be bound by the Terms and Conditions.

2.20 Completion of the project

If Serviceteam Ltd deem it necessary, the client must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

2.21 Termination of the contract by Serviceteam Ltd

Serviceteam Ltd will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event. Neither Serviceteam Ltd nor any of its affiliates or agents shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of our inability to complete the work specified or by invoking this clause.

  • If you are paying for your service payment details will be taken from you at the time of booking.
  • If a deposit amount is due it will l be taken from the credit/debit card provided at the point of booking.
  • The final payment will be taken from the payment details provided (at the point of booking) on completion the installation.
  • A copy of the paid invoice and a job-sheet will be emailed to you once the payment has been approved.
  • Our London based,dedicated Operations Team,  are on call to discuss any jobs you need doing, as well as manage your booking until completion.
  • For jobs under £3,000 full payment is due on completion of works following receipt of invoice for immediate payment.
  • For jobs between £3,000 and £20,000 the payment structure works as follows
  • 40% deposit payable on agreement of the estimate and signature of paperwork.
  • 40% payable midway through the project
  • 10% payable on practical completion
  • Final 10% payable on satisfactory completion of snagging work
  • For jobs over £20,000 a mutually agreeable payment plan will be put in place

Late Payment Fee Breakdown

We are all fully aware of the importance of cash flow within a business and the problems associated with late payment, we’ve all felt it.

Serviceteam’s objective is to keep prices as competitive as possible which we can only achieve when payments are received within terms. Prompt payment contributes to product improvements and enhanced client experience.

We do appreciate that on occasions payment cannot be made for a variety of reasons and therefore would appreciate an email/call to explain why, so we can plan our finances accordingly.

Serviceteam feels its approach to invoice settlement is a fair one and we will remind you 1 day after the due date that your invoice is unpaid – we will then send a second reminder 15 days after the due date (if still not paid) and then 31 days after the due date so, all in all 3 polite reminders.

If after the third and final reminder email we’ve still not received payment or any reasons given why payment has been withheld we can only assume all is okay with the invoice (as no communication has been received to the contrary) we will and with regret implement the following late payment charges: –

  • Statutory Late payment fee equal to £40 (for late payments up to £999.99) and £70 (for late payments between £1000 & £9,999.99) or £100 (for late payments more than £10,000).
  • We will alert you regularly of any outstanding invoice/s via our internal CRM system. CRM will send three staged payment reminders (automatically) over a 30-day period related to the overdue invoice/s. If the payment remains outstanding after the three payment reminders a member of the debt recovery team will contact the person who placed the works order or the accounts department to pursue payment. To cover the cost of managing/recovering the debt a fee of £10+VAT will be incurred for every email and telephone call undertaken until payment is made.
  • If the above process proves fruitless i.e. no response or valid reason given for non-payment (and as a last resort) serviceteam will enter the ‘small claims’ process to recover the debt. If so,  then the following administration fee will apply:-
  • For a Land Registry Search serviceteam’s administration fee is £25 + VAT.
  • With cases where serviceteam is required to defend a spurious ‘charge back’ (credit/debit card) claim an administration fee of £25 + VAT will be applied.
  • When reminder emails and telephone calls have not resolved a debt situation and a face to face debt meetings is convened (at the client’s offices) a charge of £50 + VAT per hour or part of will be charged
  • Making a court claim for money owed to serviceteam admin fee of £25 + VAT.
  • For transferring a writ to the high court serviceteam admin fee is £25 + VAT.
  • Time in court charged at hourly rate of £50 + VAT per hour
  • Not withstanding any court, Land Registry Check or 3rd party fees will be added to the final debt. Please visit for a full schedule of court fees
  • Please be advised that once a writ has been transferred to the High Court and Enforcement Officers appointed to recover the debt, additional HCEO fees will be added to cover their costs.

satisfied with our service. If for any reason you are not, you must follow our complaints procedure as set out below:

In the first instance contact us by telephone to let us know if you are unhappy with any aspect of our service as soon as possible. If you are unable to resolve your problem with the member of staff who is handling your order you should request a call back from the Team Manager. If it is a small problem that is within our scope to rectify immediately we will do so there and then. It is always helpful to put the facts as you see them, and the outcome you are expecting, in an e-mail to your allocated customer service adviser. This will help them to understand your complaint clearly.

If you are still unhappy after we have tried to rectify the problem, if the person that you speak to by phone cannot help you or if you have a dispute about the facts of a situation, you must put your complaint in writing, addressing it to the Customer Service Department. The address for complaints is Serviceteam Ltd, Unit 14, The Metro Centre, St. Johns Road, Isleworth, Middlesex. TW17 6NJ.

Please provide as much detail as you can. If your complaint is about a service that we have provided to you, your letter should contain your account number, your order number and a full breakdown of the specific complaint, including the name of the person whom you spoke to first and, for quoted work, a copy of the quote and a list of items that you feel have not been provided to your satisfaction.

After receiving your written complaint, the Customer Service Department will undertake an investigation. The result of this investigation will be communicated to you in writing, within 28 days of us receiving your letter. If the balance of your account has already been charged to your card, and we agree after having completed our investigation that you are due a refund, we will issue this refund with 5 days of the date of completion of the investigation.

If your complaint is about a service that we have provided to you, you must:

Pay the undisputed part of your account (unless the balance has been collected from your card already).

Let us know within 24 hours of completion of the work.

Provide us with such evidence as is necessary to support your complaint.

Not publish any material whatsoever which makes or infers reference to Serviceteam Ltd or any member of staff working for or on behalf of Serviceteam Ltd anywhere whether in print, or electronic format, such as internet forums and review websites until such time as your complaint has been through the above process in full.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman Limited for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by Serviceteam Ltd . If you do not wish for your details to be used for marketing purposes please contact us.

Serviceteam Ltd collects details about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. Card information is encrypted on our server and is held only for as long as is necessary for the management of your account with us.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback . We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Cookies – ‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Serviceteam Ltd uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online payments and to enable traffic monitoring. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to pay for services online or access any areas reserved for account holders. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Access rights – To obtain a copy of the personal information Serviceteam Ltd holds about you, please write with full details to us at: Data Protection Officer, Serviceteam Ltd, 160-164 Gray’s Inn Road, London WC1X 8ED enclosing your cheque or postal order for £10 payable to Serviceteam Ltd.

From time to time Serviceteam Ltd run promotions and offers – these promotions and offers come with the following conditions:

Discount is limited to labour costs only on hourly rate jobs, half-daily rate jobs and daily rate jobs unless otherwise specified.

Materials costs are not included in the promotion unless otherwise specified.

Fixed price quotations or fixed price work (such as Periodic Inspections etc.) are not included in the promotion.

Discounts cannot be combined – one promotional discount may be used per transaction.

Offer periods are limited – refer to the specific promotion for validity period.

Existing customer offers are available only to customers who have previously had at least one completed paid job with Serviceteam Ltd .

Competition winners must agree to consent to having their name and photograph used in any Serviceteam Ltd publicity.

Serviceteam Ltd reserve the right to withdraw this offer at any time.

Errors and omissions excepted.

Win an iPad Promotion

Entry is restricted to one entry per person and may span differfent competitions or promotions.

Automated entries, bulk entries or third party entries will be disqualified

Competitions are open to UK residents only unless otherwise stated

Prizes can only be sent to a valid UK address unless otherwise stated

Winners will be chosen at random from all valid entries.

Winners will be contacted by e-mail

Draws to win one iPad 4 will take place four times per year, once per quarter

Winners must agree to participate in promotional activity

Annual Discount card

Valid holders will be offered 10% off up to orders of £200 + Vat. Any orders above that will be subject to a discount, however will be subject to the discretion of the estimating department at the time of quoting or booking.

7.1 Serviceteam Ltd may at its discretion provide you with access to your account via our online portal. So that you can access your portal, you must supply us with your email address and a password.

7.2 You must not give your account details to anyone else and inform us immediately if you suspect your account has been breached. For security reasons, if you enter incorrect details into our system three times your account will be locked out and you must call us to have your account unlocked.

7.3 Access to your portal is provided as a free service, and as such Serviceteam Ltd accepts no liability whatsoever for any losses or damage incurred as a result of our inability to provide you with access to our portal, or any documents contained or held within our portal.

7.4 Serviceteam Ltd does not warrant that any of its websites or account portals, or the server that makes it available are free of viruses or other harmful components. You (and not Serviceteam Ltd ) assume the entire cost of all necessary servicing, repair, or correction.

By giving your Reward and Refer Referral Code to a third party you are signing up as an affiliate with Serviceteam Ltd.

This agreement is between Serviceteam Ltd and all affiliates. Unless the context requires otherwise, Serviceteam Ltd shall be referred to as ‘us, we, or our’ and you shall be referred to as ‘you, your or affiliate.’ The person that you refer to us, shall be referred to as the Customer. The Serviceteam Ltd Reward and Refer Affiliate Scheme will be known as ‘the Scheme’. The account through which your commission will be calculated and paid, will be referred to as your ‘Account’.

You understand that Serviceteam Ltd does not guarantee or predict any type of profit or response from said services. Affiliate agrees to hold Serviceteam Ltd harmless from and against any and all losses, claims, expenses, suits, damages, costs, demands or liabilities, joint or several, of whatever kind or nature which Serviceteam Ltd may become subject arising out of or relating in any way to the use of the services provided under this agreement, including, without limitation, in each case solicitors’ fees, costs and expenses actually incurred in defending against or enforcing any such losses, claims, expenses, suits, damages or liabilities.

8.1 Services to be Provided.

We agree to pay you 100 points for every new Customer that you refer to Serviceteam Ltd who has at least one fully paid, completed order with us. The Customer must not have used Serviceteam Ltd for any type of paid work previously.

8.2 Termination. We may terminate your account:

(a) if you violate our Terms Of Service Policy;

(b) promote Serviceteam Ltd in a manner that is unethical or inappropriate; or

(c) for any reason, in our sole discretion.

8.3 No Warranties.

We make no warranties to you of any kind, expressed or implied, with respect to any service which Serviceteam Ltd , its subcontractors and affiliates provide you. We expressly disclaim any implied warranty of merchantability or fitness of this service for a particular purpose. We shall not be liable for any damages suffered by you, whether indirect, special, incidental, exemplary, or consequential, including, by not limited to, loss of data or service interruptions, regardless of cause or fault. We are not responsible for your lost profits or for your loss of data or information. If notwithstanding this clause we are held liable to you.

8.4 General Terms. You agree:

(a) to utilise the Scheme in a manner that is ethical;

(b) to respect the privacy of other people

(c) to respect the legal protection provided by copyright law, trade secret law, or other laws protecting intellectual property.

(d) to accept marketing emails from us.

If we learn of a violation or likely violation of these Terms of Service, we will attempt to notify you. If you do not take immediate remedial action which is satisfactory to us, or in the event of a serious violation of the Terms of Service, we reserve the right to terminate your account immediately. Every effort will be made to inform you prior to account termination, and to re-establish your account upon receiving such representations from you as we deem appropriate in the circumstances.

Your Account will be terminated immediately and without warning should you use your referral code as part of any bulk e-mail campaign. You may also be subject to fines and legal actions as a result of your bulk email promotion.

8.5 Assignment.

This agreement is personal to you. You may not assign your rights under this agreement without our prior written consent. If you do assign your rights, as would be the case were someone other than you to use your account, you shall remain liable to us for any fees due under this agreement. We may assign this agreement at any time.

8.6 Change of Terms and Conditions.

We reserve the right to change the terms and conditions of this agreement as needed. Use of our servers by you after said changes constitutes acceptance of those new terms and conditions. If you do not agree to the new terms and conditions, you may terminate this agreement in accordance with Section 8.2.

8.7 Notification of Account Changes.

You agree to provide us with such other information relating to your use of this service as we deem necessary or desirable. You agree to notify us if your address, email address, telephone number, billing information changes.

8.8. Notices.

All notices, requests, demands, and other communications under this agreement shall be in writing and shall be deemed to have been given on the date of delivery: if delivered personally to the party to whom notice is to be given; if sent by electronic mail with a cc: to sender; if sent by fax; or on the third day after mailing by first class mail.

8.9 General Provisions.

The subject headings of the articles and sections are for convenience only, and shall not affect the construction or interpretation of any of its provisions. If any portion of this agreement is found invalid or unenforceable, that portion shall be severed and the remainder of this agreement shall remain in force. This agreement constitutes the entire agreement between us pertaining to its subject matter and supersedes all of our prior agreements, representations, and understandings. Subject to Section 8.8 no supplement, modification, or amendment of this agreement shall be binding unless executed in writing by both parties. No waiver of any of the provisions of this agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver. This agreement may be executed in one or more counterparts. Each shall be deemed an original, but all of which together shall constitute one and the same instrument. If an organisation is the affiliate, the individual signing up for our services represents that he or she is duly authorised to enter into this agreement on behalf of that organisation. In the event of a dispute, the parties agree to submit the matter to a Dispute Resolution Service or any recognised Arbitration Service located within our county and country, before instituting litigation.

8.10 Points Value.

The value of each point earned within the Scheme is 10p per point. We reserve the right to change the value of each point at our discretion, however we agree to honour any points value prior to this change, and will always notify you by e-mail at least 14 days prior to implementing any change.

Serviceteam appreciates the importance of collecting keys when access cannot be physically provided, especially in times of an emergency e.g. when a GSC is near its expiry, or when urgent repairs are needed. Key collection is an extended service offered to our clients but we would always prefer a responsible person to be in attendance, not only to provide access but to sign off the completed works. Furthermore, a responsible person present will be able to clarify and avoid any potential errors and/or disputes regarding the finished product, regardless of written instructions. Therefore, serviceteam accepts no liability or loss for errors made that could have been easily clarified by a responsible person on site.

Whilst all our Field Team Members are DBS checked and completely trusted by serviceteam Ltd. We will not accept liability in respect of any loss, damage or injury suffered as a result of a responsible person not being present to witness the works.

  • This Pink Friday booking can be booked up to 6months at Serviceteam’s discretion and will be confirmed when one of our customer service team will contact you.
  • We do not take payment in advance and expect payment upon completion of satisfactory service.
  • This special offer is limited to 3 products per account holder.
  • This Pink Friday offer can also NOT be used in conjunction with any other special offer – discount – or membership discount.
  • Standard T&C’s apply
  • Discounted services can be cancelled at serviceteams discretion
  • This Black Friday booking can be booked up to 6months at Serviceteam’s discretion and will be confirmed when one of our customer service team will contact you.
  • We do not take payment in advance and expect payment upon completion of satisfactory service.
  • This special offer is limited to 3 products per account holder.
  • This Black Friday offer can also NOT be used in conjunction with any other special offer – discount – or membership discount.
  • Annual Boiler Service – does not include servicing on Warm Air systems of any kind. These will be charged at the standard rate.
  • Standard T&C’s apply
  • Discounted services can be cancelled at serviceteams discretion

Serviceteam Ltd. Registered office: 34 Lower Richmond Road, Putney, London, SW15 1JP

E-mail address:

Serviceteam’s 12-year boiler warranty Terms and Conditions:

Serviceteam clearly states up front its policies, terms and conditions so there’s no surprise when it comes to our services. If you wish to read all our policies, you can do so (on our policy page) but for convenience sake we have provided them below.

Your new Worcester Bosch boiler if installed by serviceteam’s Worcester Bosch approved installers (to ensure quality and service continuity) comes with your 12-year warranty.

All we ask is you comply with our extended warranty conditions for them to remain valid and are as follows:

  1. you agree to allow serviceteam to service your boiler once a year for the duration of the extended warranty?
  2. Upon installation you agree to a system **powerflush and the installation of a system filter?
    The conditions outlined below validate your 12-year guarantee:

    • Year 1 and 2 – Standard annual Service
    • Year 3 – Standard annual Service
    • Year 4 – Standard annual Service
    • Year 5 – Standard annual Service
    • Years 6 Major Service and Re-Fernox
    • Year 7 – Standard annual Service
    • Year 8 – Standard annual Service
    • Year 9 – Standard annual Service
    • Year 10 – Standard annual Service with Powerflush and Re-Fernox
    • Year 11 – Standard annual Service
    • Year 12 – Standard annual Service

A 24/7 emergency call out is included.

  • Even if your boiler is classified (by a Worcester Bosch engineer) as beyond economical repair (BER) within the 12-year warranty period we will fit a new boiler free of charge.
  • This warranty does not apply to flues and copper cylinders but are still covered by our attractive 3-year warranty. Worcester Bosch RF programmers/room stats are covered by our 7 year warranty. All other Rf programmers/room stats are covered by our 5 year warranty.
  • This warranty does not include:
    • Frozen condensate pipework
    • accidental damage
    • theft,
    • attempted theft
    • floods
    • fire or any other environmental occurrence outside the white box
  • We are not responsible for the removal of any kitchen carcasses or airing cupboards fitted around the boiler after installation (which may impact/prevent boiler accessibility).
  • This warranty does not cover any work (including servicing/safety checks/replacement parts) which are not undertaken by an approved Worcester Bosch company and/or the home owner.
  • You will be charged at out standard call out charge for any of the following:
    • Bleeding of radiators
    • topping up the system
    • no gas
    • no electric
    • RF programmer faults including lost signal
    • wrongly set controls
    • dead batteries
    • frozen condensate pipework
  • If you arrange an appointment which has been confirmed by text/email/phone call by serviceteam and on the day you are unavailable (not able to meet the time slot) when we arrive, you may still be charged the full call out fee.

Your installation will be covered by a one-year warranty if you chose not to take up this offer.

**Minor Service currently £85 + Vat, Major Service currently £120 + Vat, Powerflush currently £395 + Vat

Share This