How it works

How Serviceteam Works


Find a Service

All our services come with a clear and fixed price so you always know where you stand


Make a Booking

A member of the team will always contact you, to discuss the service in advance of our visit



Relax in the knowledge that you won’t be charged until the job is completed to your satisfaction

The Serviceteam process

Choose your preferred method?

If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing, replacing or maintenance ? When you do we have various ways we can approach your job;

Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.

Enquiries can be logged through our website, email, or WhatsApp.

What happens next?

When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.

Good to know about your deal?

If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.

How are tradespeople verified?

All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.

How do we charge?

At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.

How do refunds work?

You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.

What if I want to cancel the appointment?

We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.

Cancellation windows

(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours.

(2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied

(3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.

Do I need to provide parking?

As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable).

Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?

Site Survey & Quote Visit

Choose this option if your job does not require any diagnostic works but is sufficiently complex to require a site visit to see exactly what work is involved and what materials or equipment are needed.

The survey visit will allow us to inspect what work needs doing and produce a quote for you.

  • Make sure all gas appliances are turned off. This visit costs £40+VAT. Should the total value of the work be over £500 we will deduct the survey fee off the final invoice for the work.
  • You’ll need to pay £40+VAT at the end of the survey visit. The engineer will then prepare a quote for the whole job.
  • The survey is booked as a half-hour slot and the engineer will usually have to return on a separate day to actually undertake the work. However it may sometimes be possible to complete the work on the same visit.

Please allow up to 5 working days for us to produce the quote. Which will be sent to you via email.

By Time - Pay for the Time You Use

  • Choose this option if you have an emergency or a ‘to do’ list made up of one or a number of small jobs.
  • We’ll send you an engineer who can take care of all of the jobs on your list.
  • Our ‘by time’ rates are between: £40 – £45 + VAT per half-hour, subject to a minimum of 1 hour.
  • Our engineer will assess the works required and will provide you with an indication of how long they expect the works to take.
  • If we are unable to complete the works within the 1st visit, either because we need extra time or materials then we will provide you with a fixed price quote for the further works for your authorisation before proceeding.

Fixed Price - “Peace of Mind” Fixed Price

  • We are so used to completing a number of jobs that we are able to provide you with a fixed price before we visit.
  • You will find these services under our products on the website

We hope you enjoy our services

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