Our Business


The 'one-stop' property maintenance supplier you can trust

Serviceteam Business


Serviceteam focuses on doing the simple things well, from fixing radiators and dripping taps to installing boilers - the type of problems homeowners and managing agents face every day.

Many companies supply a similar service but how good are they? Do they receive the same positive recognition we enjoy from independent third-party organisations such as Which Trusted Trader and Checkatrade?

We know that by delivering to a consistently high standard, we become a valued supplier to customers – a supplier they can trust and do business with.

There are two distinct but equally important aspects to our business: the provision of a broad range of maintenance services; and the online systems and procedures we have developed to manage the work.

In the first we seek to solve our customers’ problems Professionally and to the highest standard..

In the second, our objective is to create efficiencies in the purchasing and management processes that save customers’ time and money.

Below we set out some of the reasons business customers choose Serviceteam.

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Serviceteam provides a range of services with flexible payment terms and attractive credit facilities. By becoming a business account customer, you benefit from:

How it works

    A permanent 10% discount on labour charges.

    Discounts when you use us regularly.

    Preferential rates on planned maintenance.

    Volume discounts.

Your personal support manager will always be on hand to discuss the very best price for you.

Within hours of finishing a project we provide customers with evidence-based documents they can use to forward to their bill-paying customers. This helps managers stay on top of tenant concerns, reduces property downtime and facilitates a speedy resolution of the assignment.

Delivering quarterly account reviews and having regular client meetings help to highlight issues and remove any obstacles that might hinder a troublefree business relationship. Also, the review identifies new bespoke time and cost saving solutions.

You can review other suppliers’ quotations with our estimators to ensure you always receive best value. Why not let us do the checking for you?

We provide competitive prices for many of our emergency services and often without having to visit the property - an additional time and cost saving benefit.

We understand that customers cannot afford to stand around waiting for the arrival of an engineer. If there is an emergency we are able to offer a priority, rapid response service.

We always look to deliver added value. For example, when we receive an order to undertake a CP12 service we will provide a smoke/CO alarm check at the same time and free of charge. Fulfilling two functions in one visit, particularly safety compliance issues, saves time and eliminates the need for further costly appointments

Whatever the size of your company, you will always receive the same quality service from Serviceteam.

Our secure portal puts control into the hands of customers. It can be used to place orders; monitor the stage a project has reached; examine order history and renewal dates for Gas Safe or Electrical Certificates; and to review invoices. When you book online, you will be provided with an automatic confirmation receipt together with an assignment number. This delivers flexibility for our customers and allows them to take control of their assignments without the need to talk with an agent.

We understand how frustrating it can be when you are passed from one person to another. At Serviceteam, we have one point of contact, your ‘job owner’, who will be available to take your call and will have responsible for your project.

Your job owner will notify you when safety certificates are required or when new standards are introduced. If appropriate, they will work with you to secure additional finance or credit. You will also have access to Serviceteam outside normal office hours - another key item on the list of essential customer needs.

All assignments are completed to a very high standard and will be covered by our 12-month guarantee. The work is completed in line with industry best practice and manufacturing standards. If the customer is not satisfied with the workmanship, then we offer to redo the work or provide a refund.

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