Send us photos or videos
Show us the issue, the surrounding area, and anything that helps explain the work. WhatsApp is usually quickest.
Bespoke job enquiries
Send photos or videos for a faster quote.
For bespoke jobs, the quickest way for our team to review the work is from a few clear photos or a short video — and a line or two of description. We’ll come back with a price, an estimate, or the best next step.
- No charge to send details for review
- Reviewed by our service team
- Clear advice before any booking
- Site survey if photos aren’t enough
Or
Reviewed by our service team
Not an automated bot
Not an automated bot
No charge to send details
Free to review your enquiry
Free to review your enquiry
Clear advice before booking
Price, estimate, or next step
Price, estimate, or next step
Site survey if needed
When photos aren’t enough
When photos aren’t enough
How it works
A simple way to get the right advice
Three steps — most enquiries are reviewed and replied to during the same working day.
Our team reviews it
A member of our team checks the details and decides whether the job can be priced remotely or needs a closer look.
We come back to you
You’ll receive a price, an estimate, or a clear recommendation on the best next step for the work.
What to send
What should I include?
Clear details help us respond faster and avoid unnecessary survey visits. A few good photos and one or two lines of context is usually all we need.
A short description
One or two lines on what’s happening — when it started, what it’s affecting, any background.
A close-up photo or video
Right up against the issue — the dripping joint, the broken fitting, the stained area.
A wider photo
Showing the surrounding area, access, and how the issue sits within the room or space.
Measurements (if relevant)
Approximate sizes, lengths, or distances — handy for taps, radiators, pipework or replacement parts.
Your postcode
So we can confirm the work is in our service area and quote the right travel/time considerations.
Order number (if you have one)
If we’ve spoken before — include it so we can match the photos straight to your enquiry.
One enquiry, one thread.
Keep everything in a single WhatsApp or email thread so nothing gets lost between team members.
Send your details →
What happens next
Three possible outcomes after we review
We’ll always be upfront about what we can and can’t price remotely — and recommend the route that gives you the most accurate answer.
A price.
Where the work is clear enough to price properly from what you’ve sent — no surprises later.
- Fixed quoted figure
- Clear what’s included
- Book straight in
Best for clear, single-task jobs
An estimate.
Where we can give a sensible budget range from the photos but need to make a few reasonable assumptions.
- Likely cost range
- Assumptions stated openly
- Confirmed on the day
Most bespoke jobs land here
A next step.
Where the job needs testing, diagnosis, or access checks before it can be priced properly — we’ll explain what’s needed.
- Site survey, or
- Pay-by-time diagnostic visit
- Cost explained upfront
For unknowns and urgent faults
Bespoke work
Best suited to bespoke jobs
This page is ideal for work where seeing the issue first means we can advise properly — without the need for an unnecessary visit.
Toilet repairs
Flushes, fills, seals, cisterns.
Tap replacements
Kitchen, bath, basin, garden.
Leak-related enquiries
Pipework, fittings, hidden leaks.
Shower repairs
Mixers, electric, valves, seals.
Small plumbing works
Isolators, washers, push-fits.
Bathroom alterations
Swap-outs, small refit work.
Radiator & pipework
Swaps, moves, repairs, bleeds.
Handyman & general
Repairs, fixings, small jobs.
Urgent or needs diagnosis?
For urgent leaks, electrical faults, gas leaks, blocked toilets, or jobs needing on-site testing — a pay-by-time appointment is usually the right route. Tell us in your message and we’ll arrange it.
Site survey
Need a site survey instead?
Some jobs simply can’t be priced accurately from photos alone — multi-trade work, structural elements, or anything that needs measuring, testing, or access checks on site.
- We’ll tell you upfront if a survey is needed
- Cost and timing explained before booking
- Detailed quotation supplied afterwards
Questions
Frequently asked questions
Not always. If the work is clear from the photos and description, we may be able to give a fixed price. If there are unknowns, we’ll give you an estimate, or recommend a site visit or pay-by-time appointment instead.
Please send a close-up of the issue, a wider photo showing the surrounding area, and any photos or videos that help explain access, measurements, pipework, appliances, fittings, or damage.
No. Some jobs need testing, diagnosis, or on-site access checks before they can be priced properly. In those cases we’ll explain the best next step.
No. Sending details for us to review is free. If a site visit or diagnostic appointment is needed, we’ll explain the cost upfront before arranging anything.
We aim to review enquiries as quickly as possible during working hours. Clear photos and a short description help us reply faster — usually within the same working day.
If the issue is urgent, please call us or say so clearly in your message. Urgent work or diagnostic visits are usually arranged on a pay-by-time basis.
Please include it when sending your photos or videos so we can match the information straight to your existing enquiry.
Ready when you are
Send a few clear photos and we’ll take a look.
WhatsApp is usually quickest — especially from your phone. Most enquiries are reviewed by our team the same working day.
Free to send
Reviewed by our team
Clear advice before booking