When winter closes in the last thing you need is your central heating breaking down. During the winter a warm cozy house throughout and hot water on demand is all you want, right? Unfortunately, boiler breakdowns occur when you least expect them. When they do, you want a professional company to swiftly repair it with the minimum of downtime? The issue could be anything from the simplest to the more complex of breakdowns. Either way, you want a professional gas safe registered engineer to diagnose the fault and quickly fix it.
Electric boilers do not create dangerous emissions such as carbon monoxide (gas boilers do) which can be fatal! Both works on the same basic principle except electricity obviate the need for oil, gas, and a flame to heat the water in the system. Electric boilers are compact and do not require a separate flue, chimney, or need to be fitted to an outlet wall, which gives greater flexibility in terms of where the boiler is located. If you experience any problems with your electric boiler, service team can help 24/7.
Gas boilers are to be phased out over the next decade (or so) according to Government reports. This is so the UK can decrease its dependence on fossil fuels and improve the eco standard of housing and the environment. So, change is afoot but not just yet. Besides, there’s still plenty of life in your gas boiler, so no need to concern yourself just yet. However, in the years ahead you will need to make plans for an alternative heat source for your home. In the meantime, let’s focus on the here and now and repairs to your boiler.
If you’re experiencing issues with your central heating system or gas/electric boiler, call serviceteam on the number shown or simply use our online booking form to arrange a breakdown visit. Our friendly team are always on hand and ready to help. Our tradespeople will attend to diagnose the issue and advise you of the repair (and parts if required) and provide you with an estimate for the works. Once we receive approval, we will commence the work without delay.
We look forward to hearing from you either using our online booking form or by contacting a team member who will answer any questions you may have. You may also want to read our online reviews on Checkatrade or Which?.
What will it cost?
Fault diagnosis and repair: our engineers will assess, diagnose and attempt to fix your fault within the 1st hour. For this we charge from £85.00 + VAT. Occasionally when we are unable to fix your fault within the first hour, or when additional materials are required we always provide you with a fixed price for the additional works before proceeding.
For more in depth information about our boiler repair services contact a team member for advice.
A combi boiler is a combination of a water heater and central heating system. When you turn on the hot water tap, hot water is instant. Which means you don’t have to heat the water and store it in a water cylinder. In the event of a combi breakdown though, there isn’t a cylinder to store hot water in, so you will be without until the boiler is fixed.
It depends on many factors whether you should replace or repair your existing boiler in the event of a breakdown. If the boiler is under warranty and a repair/replacement option is available then go for the best option. With boilers that have been in service for 10-15 years or more there could be a problem with parts becoming obsolete. Maybe, the part/s can be sourced, but probably at a cost! If the repair cost is close to the cost of a new boiler, then it makes economic sense to replace it.
There could be various reasons for a leaking boiler. Sometimes it can be a worn seal on the various connection points in the boiler. You may notice water dripping from beneath the boiler, which usually suggests a loose connection or a crossed thread in the brass coupling. It could be due to corrosion or the result of poor workmanship.
The usual boiler pressure in a fully charged boiler should be between 1.4 and 2 bars. If the water pressure is lower 1.4 bars and constantly drops after you have topped it up, it could suggest a faulty expansion vessel or a leak somewhere in the pipework that needs fixing immediately.
Could be caused by a range of issues. However, the common one in our experience is the build-up of sludge in radiators. This produces cold spots and poor circulation. The boiler has to work at its maximum in an attempt to reach the temperature set on the thermostat, which won’t happen, up go the energy bills! Cold spots or trapped air in the radiators is best handled by a professional heating engineer.
If the heating doesn’t turn on it could be a fuse has tripped or the boilers’ thermostat is faulty or not turned up high enough (not really an issue). However, the problem can also be more complex, like an issue with the PCB/valve etc
If you are receiving hot water without heating (vice versa) or during the summer months, when the heating is off, you notice a radiator/s closest to the boiler getting warm/hot. This is usually related to a faulty diverter valve. Time to replace it.
If your boiler is rattling, knocking, popping and bubbling it could be limescale, debris or sludge build-up inside the boiler. If your boiler is ‘kettling’ introduce some FERNOX Boiler Noise Silencer available from any decent plumbing merchant or an online plumbing supplier. A full dose of this will silence those strange popping and bubbling noises. The installation of a limescale reducer will prevent limescale building in the pipes and hot water storage tank (which you won’t have if you’ve a combi boiler).
Failing thermocouple, broken seal, or a faulty gas valve can be the cause of a faulty pilot light. During your annual boiler service the pilot light will checked.
If your boiler keeps shutting off it could be an intermittent fault, which are not always easy to diagnose. If the fan is not working as it should the circuit board stops the boiler from working. The fan starts up before the boiler and generates a draught that forces harmful gases up through the flue to the outside. An Air Pressure Switch determines if the boiler is safe to start and carry on working. If you experience the above and to avoid further complications, contact a professional gas engineer as soon as possible.
A: Yes, that’s why serviceteam is here to take away the worry and risk from a keen DIYer taking a ‘punt’ with this type of repair. If you do take a ‘punt’ and have a go’ yourself, you will be coming into contact with water and electricity and you risk becoming electricity’s path to ground - it’s dangerous! DIY Lives Matter! To be honest, it’s not worth the risk. So, if in doubt, contact serviceteam Ltd. on 020 3811 0705 and book a visit for a professional tradesperson to diagnose the fault and repair it.
A: Well, it depends on the type and quality of the cylinder installed and the insulation around it (foam lagged/cylinder jacket etc). However, the average water cylinder will remain hot for several hours. If a shower/bath is taken, then of course the hot water reduces as it’s replaced with cold water. At least you have a temporary hot water backup for the odd shower. Unfortunately, with a combi boiler you will not have the luxury of a cylinder full of hot water as backup (it was removed when the combi was installed) That’s when you have to move quickly to avoid any inconvenience by calling serviceteam Ltd. and get your repair visit booked.
A: Unlike a conventional gas boiler, electrical boilers have fewer mechanical parts, but it is still recommended to have your boiler serviced at least annually even more so if a system filter or inline scale reducer has not been installed.
A: Well, electricity is more expensive than gas, that's for sure but you may very well save on servicing and repairs. Before deciding to change to an electric boiler, you will need to check the maximum load that your circuit board can safely manage; otherwise it will trip out regularly. It's possible to have an 80 or 100 amp fuse fitted into UK homes, but first, you must consult a qualified electrical engineer who will give advice before you invest in an electric boiler.
A: Well, it’s up to you to decide which one’s better for you. Electric boilers are more compact, more energy-efficient, and comparatively cheaper to install. A Government initiative is looking at phasing out all gas boilers in domestic properties around 2025 to meet emission targets. Running costs will be slightly higher with an electric boiler.
A: When it comes to efficiency, an electric boiler is more efficient and cheaper to install than a gas boiler, but a unit of electricity (kWh) is more costly then a unit of gas, which means higher energy bills!
A: No, especially if you’re not at home. If you are away from home and have a remote connection to your system via your mobile phone you can schedule the heating to fire up for a limited time, if freezing weather conditions are forecast. This might be an option worth exploring with serviceteam Ltd?
Serviceteam Ltd. professional gas engineers will accurately diagnose the problem within the first the first 30-minutes of the visit. If the engineer cannot accurately diagnose the fault you won’t be charged for the visit.
If a replacement part is needed, we will give you a fixed price quotation covering labour and the part/s cost. We would not proceed without authorisation.
You will be also given some maintenance tips that will help to keep your boiler running for longer. Should you suffer the inconvenience of a breakdown (see above) help is nearby. Call serviceteam Ltd. and request a visit. Our head office team are will answer any questions you may have and offer the best advice. For more information visit www.serviceteam.co.uk or call us on 0203 944 3776, we look forward to hearing from you
Contact Us Today
No matter what the task, be it a repair, replacement, refurbishment or any maintenance service, our expert team of tradespeople are available 24/7.You can either book online to enjoy a 5% discount or by simply calling us direct to book your appointment. For a free estimate, email us pictures of the site and works required. Our estimation team will respond within 48 hours.
1 A fixed price
2 Emergency Response
3 Correct diagnosis guarantee
4 Our engineers' expertise
5 A year-long guarantee
Find a service
All our services come with a clear and fixed price so you always know where you stand
Make a booking
A member of the team will always contact you, to discuss the service in advance of our visit
Relax in the knowledge that you won’t be charged until the job is completed to your satisfaction
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?