What's included in this service?
- Gas Leak Repairs
If you think you have a gas leak immediately turn off the gas supply at the meter and call the Gas Emergency Services on 0800 111 999. - How to turn off your gas supply
Find the gas Emergency Control Valve. This is often in a meter box, under the stairs, under the kitchen sink or in the garage.
Turn the Emergency Control Valve’s handle a quarter turn so the lever is at 90 degrees to the Emergency Control Valve’s body. - Next Steps:
Open all windows and doors Do not turn electrical switches on or off – including your TV, computer, oven, etc.?
Do not use any naked flames e.g. Your gas hob or candles. Don’t smoke, strike a match or do anything that could cause ignition.
Do not open any electric doors or gates manually Choose a date and time that suites your busy schedule and a member of our office team will contact you to confirm your appointment slot. - What will it cost?
Any gas leak repairs are charged “by time on site” and as soon as we have located the cause of the leak our Gas Safe Registered engineer will give you an indication of how long the repair will take.
If the gas emergency services have attended and already pinpointed the cause of the leak, you can contact our maintenance advisors for a fixed price quote before we visit.
In most cases the cost of our leak detecting service is recoverable from your building insurance as part of ‘trace and access’ cover.
For more information about leak repairs contact our office and speak to one of our repair advisors.
*We charge from £43.00 + VAT per half hour with a minimum of 1 hour chargeable. - Further work quotes:Once our engineer has located the cause of the leak, we will be able to estimate how long the repair will take and any materials that may be required. We will provide you for a fixe price quote & If you’re happy for us to proceed with the repairs, the engineer will fix it.
- Emergency Response:Choose a date and time that suites your busy schedule and a member of our office team will contact you to confirm your appointment slot.
- A year-long guarantee:On all replacement parts and workmanship, giving you additional peace of mind
What's not included in this service?
- Any congestion zone, ULEZ or parking charges which will be added at costs to the final bill (unless a parking permit for the duration of the visit is provided).
- Any materials, if these are required we will provide you with a further works quote
We're committed to working with the best
The Serviceteam Guarantee gives you the peace of mind for all of our home renovation projects, small or large
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Why us?
1 Fully Insured
2 Leak Trace & Repair
3 Experienced & Qualified Gas Safe engineers
4 5 Star Rated Which? Trusted trader
5 Emergency Response
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Protected by Serviceteam's Guarantee
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Related Service
We're committed to working with the best
The Serviceteam Guarantee gives you the peace of mind for all of our home renovation projects, small or large
Find out more
See how serviceteam works
How serviceteam works
Find a service
All our services come with a clear and fixed price so you always know where you stand
Make a booking
A member of the team will always contact you, to discuss the service in advance of our visit
Relax
Relax in the knowledge that you wonít be charged until the job is completed to your satisfaction
Frequently Asked Questions
- Q: How do you work out your charge?
A: We charge from £43 + VAT per half hour with a minimum of 1 hour chargeable. Once we have located the cause of the leak, we will be able to provide an accurate estimate. - Q: What does the price include?
A: Our half hour rate only includes for labour. Additional charges are made for extra materials, congestion charges, parking and disposal. - Q: Why can’t you provide a fixed price quote?
A: Until we have sourced the cause we are unable to be sure what work is required to fix the leak. As soon as our engineer has traced the cause of the leak we will be able to provide you with a fixed priced estimate for the repair. - Q: How do I pay?
A: With a card over the phone. - Q: Whose responsibility is it to organise the parking?
A: We kindly ask that you arrange parking for us. - Q: In what areas do you work?
A: London & the Home Counties - Q: When are you going to arrive?
A: We will agree on an arrival slot with you, and our engineer will contact you when he’s on route. - Q: Will the engineer be Gas Safe qualified?
A: Yes.
The serviceteam process
Choose your preferred method? If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
- Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending
- Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements.
- If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation.
- Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorisation before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
Cancellation windows
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?
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