What's included in this service?
Contact us to arrange a no obligation on site survey to get the ball rolling, or a free conversation with one of our repair doctors.
What's not included in this service?
You may have decided to have a new boiler installed or just want to make the most of your current heating arrangements?
Well, there a few services that can enhance your existing heating system before purchasing a new boiler. They could reduce your energy consumption without compromising the warmth factor.
Book an appointment to meet with one of our heating engineers who will assess your family’s needs and select a product that best meets your needs.
Powerflush - That’s a one-off deep clean of your central heating system. It makes sure everything is working properly by getting rid of sludge in your radiators that can affect the internal workings of your boiler. It will help your system working at its maximum efficiency for longer and keep your energy bills under control.
Radiators - The range of available radiators to choose from is huge. Once you have made your selection and we have fitted it, we will guarantee it for five years.
Thermostats - A thermostat controls the temperature of a property. It can be set to your preferred temperature; if it drops below the setting required it will send a signal to the boiler fire up to reach the pre-set temperature. So, only consuming energy when needed to maintain a cosy temperature.
Magnetic system filters - They trap sludge before it does any damage to the boiler or system. They are quick to fit and keep your system running as clean as possible for longer periods. And they are easy to look after – we clean them when we do your annual boiler service (subject to conditions).
Thermostatic radiator valves - They sense the air temperature around them and change the flow of hot water going through your radiators to keep your room/s at the desired temperature. You only use the energy you need.
Showers - With the minimum of inconvenience Serviceteam Ltd can fit a new modern shower. We have a large selection in the Mira shower range to choose from, from a thermostatic mixer, electric and power showers, to many other different designs. That way you can pick a shower that meets with the family’s approval.
Why get your upgrade with us?
We guarantee a fixed price Once we have given you your quotation, it won’t go up. It’s our fixed price promise.
Highly qualified engineers our professional engineers work in a clean and tidy way and take pride in all aspects of work they complete.
We provide extended warranty’s All workmanship is guaranteed for 12 months.
Q: Can you provide advice, recommendations, and quotes over the phone?
A: With many years of experience, we are often able to diagnose faults, provide recommendations and quotes over the phone. (This will be an estimate based on the information received and not accepted as a detailed scoped agreement until we have ‘eyes on’ the work/s required).
Q: What happens if you are unable to quote following a telephone conversation?
A: Book an appointment to meet with one of our heating advisors on site to discuss the appropriate product/s. There is a small charge of £40 (refunded if you choose Serviceteam Ltd) after our site visit, we will provide you with our no obligation ‘fixed price’ quote (it won’t go up, or down).
Q: Do you diagnose or fix faults within the £40 site visit survey?
A: Short answer is NO. If you have faults with your central heating system then a breakdown/diagnostic visit is needed, not a site survey (two different services). The initial visit to diagnose and attempt a repair is £95 + VAT the charge covers the first hour on site.
Q: How long does the appointment with your heating adviser last?
A: Around 30 to 40 minutes. And they will call to let you when they are on their way.
Q: Will I know how long it will take for the upgrade?
A: We can agree time frames and dates that best suit your diary. Our team will make all the arrangements once you have given us the go ahead.
Q: What if I still have questions about my new heating upgrade?
A: Just give us a call on 0203 538 7066 and a team member will answer your questions.
Q: Is there a charge for the quote?
A: No, not over the phone
Q: Whose arranges the parking?
A: If in a residential parking-controlled zone, we kindly request a permit for the period of our visit.
Q: In what areas do you work?
A: All areas within Greater London and some areas outside. Call and ask if we cover your post code area.
Q: When are you going to arrive?
A: We guarantee to arrive in the agreed 3-hour time slot (subject to all prevailing circumstance outside of our control) and our engineer will contact you when on route.
Q: Will the engineer be Gas Safe qualified?
A: Absolutely. Every engineer in our gas heating division is Gas Safe registered and legally covered to work on your appliances.
Find a service
Make a booking
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?