What's included in this service?
Contact us to arrange a no obligation on site survey to get the ball rolling, or a free conversation with one of our repair doctors.
What's not included in this service?
You might be getting a new boiler. Or just want to make the most of your heating right now.
We’ve got products to stop you wasting energy and money. And to help keep your home cosy.
Book an appointment to meet or talk with one of our heating advisors who will help you select the heating products that best meets your family and home requirements.
Powerflush That’s a one-off deep clean of your central heating system. It makes sure everything’s working properly by getting rid of sludge and stopping your boiler corroding. It’ll help your system work for longer, keep your bills lower and cut down the risk of breakdowns.
Radiators We’ve got lots of radiators for you to choose from. When we fit it, we’ll guarantee it for five years.
Thermostats A thermostat controls the temperature of a room. You can set it so that if your room drops below the temperature you’ve picked, it’ll switch on your heating. And if it goes above another set temperature, it’ll switch your heating off. So you’re only using the heat you need.
Magnetic system filters They trap sludge before it does any damage to your system. They’re quick to fit and keep your system running at its best for longer. And they’re easy to look after – we clean them when we do your annual boiler service.
Thermostatic radiator valves They sense the air temperature around them and change the flow of hot water going through your radiators to keep your rooms at the temperature you’ve picked. So you can save money by only using the energy you need.
Showers With very little hassle, we can fit a new shower. We’ve got lots of Mira showers to choose from that work with thermostatic mixer, electric and power showers, as well as other types. That way you can pick the shower that’s best for you.
Why get your upgrade with us?
We guarantee a fixed price once we have given you your quote, it won’t go up. Even if we do any unexpected work. It’s our fixed price promise.
Highly qualified engineers our professional engineers work in a clean and tidy way and take pride in all aspects of work they complete.
We provide extended warranty’s All the work we do is guaranteed for at least a year
Q: Can you provide advice, recommendations and quotes over the phone?
A: With many years of experience our repair doctors are often able to diagnose faults, provide recommendations and quotes over the phone.
Q: What happens if you are unable to quote following a telephone conversation?
A: Book an appointment to meet with one of our heating advisors at your property to discuss our popular products. There is a small charge of £40 to cover the cost of our time on site, and we will provide you with our no obligation fixed quote.
Q: Do you diagnose or fix faults within the £40 site visit survey?
A: Unfortunately not. If you have faults with your central heating system that we need to actively engage with diagnosing or repairing then our emergency heating repair cost (£95 + Vat) would apply.
Q: How long does the appointment with your heating adviser last?
A: Around half an hour. And they’ll call ahead to make sure you know they’re on their way.
Q: Will I know how long it’ll take to get my heating upgraded?
A: We can work it out around dates and times that suit you. Our team will make all arrangements once you have given us the go ahead.
Q: What if I still have questions about my new heating upgrade?
A: Just give us a call on 0203 538 7066 and one of our repair doctors will be able to help you.
Q: Is there a charge for the quote?
A: If we are able to quote over the phone there is no charge. If we need to visit site there is a £40 charge.
Q: Whose responsibility is it to organise the parking?
A: We kindly ask that you arrange parking for us.
Q: In what areas do you work?
A: All SW, W, NW, TW, KT, HA and central London postcodes
Q: When are you going to arrive?
A: We will agree on an arrival slot with you, and our engineer will contact you when he’s on route.
Q: Will the engineer be Gas Safe qualified?
A: Yes. All our heating engineers must be Gas Safe qualified to safely work on your appliances.
Find a service
Make a booking
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?