What happens if a leak goes undetected? Well, the effects can be devastating and involve costly water damage, especially if the leak is extreme and has been undetected for a period of time. A serious flood can be disastrous to the structure of the property affecting its foundations upon which the property stands.
Not to mention the long-term effect that mould can have on a family’s health when left for long periods!
Knowing you’ve got a water leak: This can be tricky, especially when there are no obvious/visible signs. A leak can go undetected for weeks, months even years before the signs begin to show.
What's included in this service?
Water leaks can present themselves in a number of different ways, supply pipes, central heating systems, drainage and waste pipes or any appliances that uses water. Tracing the source of a leak and fixing it, is one of the most common plumbing problems Serviceteam Ltd are requested to undertake.
For water leak repairs we charge ‘by time on site’ and as soon as we are able to pinpoint the cause and source of the leak our engineer will give you an indication of how long the repair will take.
Water leak repairs
If the leak cannot be contained and/or is causing damage to the property or putting people health at risk i.e. when it is seeping into electrical fittings/fuse boxes etc, it is classified as an emergency and should be reported as soon as possible.
In such circumstances you should turn the water off immediately via the stopcock. If the leak is coming from a property either above or adjacent to yours, please contact your neighbours immediately.
How to turn off your water supply
1) Locate and use your internal mains water stop cock. The stop cock valve is often located where the water first enters your property. If you still have the plans of your house it will be marked ‘SC’ on them.
2) The valve is usually found under the kitchen sink.
3) Alternatively locate and use your external mains water stop cock. Please view our video on this page for help with this.
1) Depending on the source of the leak, isolating the mains water supply to the property may or may not stem the leak immediately.
2) Try your best to contain the leak using buckets and towels
3) Contact Serviceteam to arrange for one of our plumbers to locate and repair the leak.
What's not included in this service?
Q: What is the cause water leakage in walls?
A: Here are some of the most common reasons:
Q: How do I apply a temporary fix?
A: Water leakage can be both internal and external. Here are some simple tips you can follow to address both:
Q: How do I know if the pipes are leaking?
A: If there’s leak in your system, there will be a few signs you need to look out for:
Q: How much do we charge?
A: We have a fixed price of £95 + VAT for leak detection and repair. If you live within the Congestion Zone or Ultra Low Emission Zone and parking charges will apply.
If you do detect a leak in your property, don’t delay call Serviceteam Ltd immediately on 020 8059 8111
Therefore, we need to pay close attention to any signs that indicate a leak is present. You may have noticed a musty damp smell that wasn’t there before. Try and trace it back to the source to begin your investigations.
If you notice any discolouration to walls, this typically indicates a leak is present and should be investigated immediately. It could be an external leak that has penetrated through to the internal walls?
Check the external drainpipes, guttering and overflow outlets to see if any wet and slimy deposits exist on the external wall beneath the outlet. Water will tend to accumulate at the lowest point, noticeable by a ‘sagging’ appearance in the guttering.
If a ceiling shows signs of sagging or discolouration, then a leak is present which must be located before it collapses causing any structural damage.
There is a degree of difficulty attached to a concealed leak as it could be retained within a solid, stud, or tiled wall, or beneath concrete. Once detected some of the fabric of the building will need to be removed to access the leak. Yes, access will be intrusive, messy, costly and time consuming but necessary unfortunately in order to fix the leak.
Whatever type of leak, large or small our professional plumbing and leak detection team will manage the leak and complete the repair. Serviceteam Ltd are available 24/7, 365 day a year to trace and repair a leak at your property. We endeavour to fix the leak during the first visit (wherever possible) with the minimum of inconvenience.
If you have any plumbing or water issues please call on the number provided and our helpful servicedesk advisors will listen to your issue and arrange a convenient day and time for a Serviceteam Ltd tradesperson to visit. Or complete our online form booking form.
Buried external leaks include those beneath:
Internal leaks that we detect include:
How much will it cost:
Water leak repairs are charged ‘by time on site’ - £47.50 + VAT per half hour with a minimum of 1 hour chargeable.
Once our engineer has detected the cause of the leak, we will be able to give you an indication of how long the repair will take, and any additional materials that may be required.
If you are able to pinpoint the cause of the leak, you can use our “repair doctor” link at the top of the page to obtain a fixed price quote before we visit
In most cases our leak detection service may be recoverable from your building insurance as part of ‘trace and access’ cover.
For more information about leak repairs contact our office and speak to one of our team members who will help with your query.
Water leak repairs are charged ‘by time on site’ and as soon as we are able to pinpoint the cause of the leak our engineer will give you an indication on how long the repair will take.
We like to feel our prices are competitive. Price is important but expertise and experience is just as important. If you want both, then call Serviceteam Ltd. You won’t be disappointed, that’s a promise!
Engaging inexperienced tradespeople for complex leak detection (or even simple leaks) can be damaging and costly as you will need to pay for another tradesperson to correct the damage. With Serviceteam Ltd our plumbing and leak detection crew have many years of experience in this line of plumbing, all of whom are at your service and ready to help once you have contacted us.
Serviceteam Ltd professionalism is based on our tradespeople and head office teams adhering to a set of standards, a code of conduct and numerous qualities that portray accepted practice within a particular trade area. We acknowledge this important fact and demand our tradespeople/head office team deliver a high-quality service with the utmost dedication that meets your expectations.
To allay any fears, you may have using Serviceteam Ltd. for the first-time, please access Serviceteam Ltd. customer feedback on the Checkatrade and Trustpilot platforms. With hundreds of unbiased positive reviews, you can decide if we are qualified to handle your project? We trust this will reassure you and help you to choose Serviceteam Ltd. for your project?
Find a service
All our services come with a clear and fixed price so you always know where you stand
Make a booking
A member of the team will always contact you, to discuss the service in advance of our visit
Relax in the knowledge that you won’t be charged until the job is completed to your satisfaction
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?