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Locksmith Services

Reactive Emergency Lock Smiths

  • We guarantee to correctly diagnose and attempt to gain access or fix the fault within the 1st hour. For this we charged a fixed £95 + Vat.
  • (Identified by a K Mark on the lock or being BS Insurance Approved 361) come with a surcharge of £45 + Vat
  • Occasionally when we are unable to fix the fault within the 1st hour, or when additional materials are required we always provide you with a fixed price for the additional work before proceeding.

Out of Hours

  • Prices quoted are for normal working hours (0800 – 1800; Mon – Fri). Appointments attended outside these hours come with a surcharge of £55 + Vat
  • Bank holiday visits are charged at weekend and evening rates.

Delivery Charges

  • Where possible we carry spare parts, however, this is not always possible with 100's of different makes and models of locks on the market
  • If the part is delivered and installed on the same day of the appointment, collection is charged at a rate of £20 + Vat per 15 minutes
  • If the part is collected and installed any other day, there is a fixed £25 + Vat delivery charge

Incidentals

  • The prices quoted do not allow for congestion charge, ULEZ charge of Parking Charges which will be added at costs to the final bill (unless a parking permit for the duration of the visit is provided).
  • Cancellation Fee (you can cancel at anytime however you will be charged a call out fee if the locksmith was dispatched to your property before cancellation) £40 + Vat

What's included in this service?

  • A Fixed Labour Price: Our engineers will assess, diagnose and attempt to fix your fault within the 1st hour. For this we charge a fixed price. Occasionally when we are unable to fix your fault within the 1st hour, or when additional materials are required we always provide you with a fixed price for the additional works before proceeding.
  • Registered Lock Smiths: Registered, CRB checked and Licensed local locksmith company Holding a full range of Insurance Approved BS3621 Locks
  • A Year Long Warranty: All the parts replaced by serviceteam our guaranteed for 12 months and our work comes with a serviceteam backed workmanship guarantee.
  • Emergency Response: Choose a date and time that suites your busy schedule and a member of our office team will contact you to confirm your appointment slot.
  • Non Destructive Approach: We will always aim to complete the repairs in a “non destructive manor” where possible, on occasions where this is not possible we will always let you know in advance and ask for your authorisation to proceed.

What's not included in this service?

  • Any congestion zone, ULEZ or parking charges which will be added at costs to the final bill (unless a parking permit for the duration of the visit is provided).
  • Any parts or materials needed to gain entry or fix your lock will be quoted if and when required

guarantee

We're committed to working with the best
The Serviceteam Guarantee gives you the peace of mind for all of our home renovation projects, small or large

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Why us?

1   A Fixed Price

2   5 Star Rated Which? Trusted trader

3   Our Locksmith's expertise

4   1-year guarantee for all work done

5   Emergency Response

6   Providing all needed spare parts

Services

>   Emergency Door Opening

>   Locks supplied & fitted to BS3621

>   Lock Replacement / Installation

>   Replacement cylinders & levers for existing locks

>   Locks and handles repaired

>   Locks to cabinets and postboxes

>   Anti-snap/bump cylinders

>   Break in repairs, additional security upgrade

>   Damaged door and door frame repairs

>   Boarding up door and window service

>   uPVC door and window installations

>   uPVC mechanism repair/replacements

>   Windows Locks

>   Auto Locksmith

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Protected by Serviceteam's Guarantee
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guarantee

We're committed to working with the best
The Serviceteam Guarantee gives you the peace of mind for all of our home renovation projects, small or large

Find out more

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How serviceteam works

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Find a service

All our services come with a clear and fixed price so you always know where you stand

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A member of the team will always contact you, to discuss the service in advance of our visit

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The serviceteam process

Choose your preferred method? If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
  • Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending
  • Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements.
  • If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation.
  • Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorisation before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.

What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.

Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.

How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.

How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.

How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.

What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.

Cancellation windows
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.

Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?

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