Over time you've noticed that your toilet is not flushing as forcefully as it used to, resulting in a partial flush leaving unwanted waste behind!
It can be frustrating especially if it’s brown and you can’t flush it down! It’s bad enough when you have previously noticed issues but have not taken action to prevent any longer-term problems from developing? We know if anything is going to happen, it will happen when we least expect it and are least prepared.
That’s why serviceteam Ltd are here to help you through all sorts of toilet/plumbing emergencies in london when they happen. Call us now before the issue gets worse.
Oh, and as a gesture of goodwill, we won’t charge if a problem is not detected within the first half-hour. We can’t be fairer than that!
What's included in this service?
Fault Diagnosis and attempted repair - The cost for the initial visit is £65+vat. That allows for up to the 1st half-hour on-site with the plumber, within that period of time we guarantee to correctly diagnose the issue and will attempt to fix it. If we have been able to fix it then no additional charge, if we have been unable to (perhaps because parts or further labour is required) then having correctly diagnosed the issue, we will be in a position to provide you with a fixed price for any further works for your authorisation before proceeding.
Our toilet plumbing engineers are skilled at repairing all types of toilets, including freestanding and concealed cistern units. One of our expert engineers will inspect your toilet and give you a repair estimate. If you're happy for him to proceed, he will fix it, however big or small the job.
One of our expert engineers will inspect your toilet and give you a repair estimate. If you’re happy for him to proceed he will fix it, however big or small the job.
We look forward to hearing from you either using our online booking form or feel free to give us a call and one of our friendly customer service staff will be on hand to guide you through any questions you may have or if you want to read any of our reviews please check our Checkatrade or Which? reviews.
What's not included in this service?
We take the good old WC for granted, it will always do its job when called upon - won’t it? Only if we keep it well maintained to ensure all human waste is flushed successfully away from your property.
Are there any signs that indicate things aren’t as they should be: -
Some more services our professional team will repair for you:
We have fixed prices for each of your projects. Once you consult us our plumbing team will attend your property to thoroughly inspect the situation. After a detailed inspection, we will prepare an estimate. After your approval, our tradespeople will begin work immediately. There are no extra or hidden charges
Our friendly head office team will listen and manage your call professionally! After a few details have been taken an appointment will be arrange, hopefully on the same day (subject to availability). Our tradespeople will at your property within the time frame given.
Among the many positive things serviceteam Ltd is renowned for is professionalism, which is still a prominent feature of our services. With highly skilled tradespeople we are confident that our team will identify any fault within the first half an hour.
For advice and help with you project our friendly team of advisors will provide helpful information as will our tradespeople when on site. We have over the years gained trust and recognition from our customers which can be confirmed by accessing our customer review platform on Checkatrade or TrustPilot. We have achieved this by employing professionally trained tradespeople with considerable experience within their chosen field, to ensure everything goes according to plan.
Should the above not work then it's time to call serviceteam Ltd. We will attend to any plumbing issues 24/7 our qualified professionals will be with you as soon as is practically possible. Your satisfaction is our aim!
Find a service
Make a booking
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?