A large number of Serviceteam Ltd customers prefer to pay for our services by the hour. Why? well, it’s a straightforward and easy approach to know exactly what they are paying for. Charging by the hour only begins when our tradesperson arrives on-site and has opened up their toolbox.
Alternatively, customers may request a fixed price quotation, either way, the customers know exactly what they are paying for. Usually, a fixed price quotation will list all the materials/parts, including labour costs plus the duration of the project. By outlining these options it helps our customers decide whether to engage Serviceteam Ltd.
Paying by the hour covers many trades, from plumbing, gas, and electrical repair to property repairs and renovations.
What's included in this service?
When you contact Serviceteam Ltd a helpful team member will handle your enquiry professionally and provide some useful suggestions. Come the end of the call you will know if your project requires a survey or a diagnostic/repair visit.
Once completed and an appointment arranged a skilled Serviceteam tradesperson will be with you on the agreed day and within a 3 hour time slot (circumstance permitting) ready to commence the work.
Any work unforeseen work that may change the original scope of the works will be discussed prior to commencement of the work. We will not proceed without authorisation. If authorisation is received, we will commence work immediately.
Contact us now through our online booking platform or just call the number shown. Our services are available 24/7. Just in case you’ve any concerns regarding reliability and you need reassurance etc. check out our customer reviews on our Checkatrade or Which / Trustpilot , platforms, which should help you to the right company?
Our ‘by time on site’ rates are:
Here’s what we’ll do…?
What's not included in this service?
Q: Will the engineer be able to complete gas works?
A: Most of plumbing engineers are also qualified Gas Safe registered engineers, however, one of our team advisors will contact you in advance of our visit to discuss the works required and ensure the engineer is qualified for the works required.
Q: How do you work out your charge?
A: Charges are worked out on a half-hourly basis.
Q: What does the price include?
A: Our half hourly rate of £42.50 + VAT is for labour only. Extra materials required will be charged for accordingly together with congestion, ULEZ charges and parking.
Q: Will the engineer have all the materials he needs?
A: Where possible we carry spare parts; however, it is not possible to carry every part as there are 1000’s of different makes and models of appliances on the market. If the parts are collected and installed on the same day of the appointment, then collection is charged at the hourly rate
Q: What if I don’t want to proceed with the works after the engineer has provided an estimate?
A: We will leave you with a written quotation and only charge for the for the time spent on site.
Q: Will you ever charge me more than authorised?
A: We will never proceed with any works without seeking authorisation from you (the bill payer) first.
Q: How do I pay?
A: Payment details will be taken at the point of booking and the card charged only when the works have been completed.
A typical question asked by most is “why should I use Serviceteam?”. Well, because we take your questions and interests seriously, as it helps us to understand your requirements to develop services that are more specific to your needs. Below are a few reasons that will help with your choice if you have not used Serviceteam Ltd. before. A common question asked by everyone before choosing our service “why should you be choosing us?”. As we take your concerns seriously, here is some useful stuff that will help you with your choice!
One key factor is competitive pricing. We work on fixed prices. There will not be any extra or hidden charges on any quotations we have provided. The only additional costs you would incur would be for extra materials, with justification i.e., if access to a concealed area is required to finalise scope of the works that otherwise could not have been established visually (prior to commencement of the work/s).
Professionalism comes through years of experience. Only seasoned professionals make up Serviceteam Ltd band of tradespeople. This ensures every project meets with the customers’ expectations and complete satisfaction upon completion of the project.
One of the main factors which differentiate one service provider from another is the professional approach and pride taken in their work. Acknowledging this fact, Serviceteam Ltd plumbing engineers will make sure your project is completed to the highest standard. Also, our customer-friendly staff will help you with any issues. Everything will be done under your supervision to ensure your satisfaction.
Our Plumbing engineers are highly qualified to perform any plumbing services, here are some of the plumbing services Serviceteam offers:
Through our years of serving customers in and around London we have established a huge level of customer trust as we always endeavour to go beyond what is expected and requested. For further proof please visit our customer review page.
When suppliers give a first-class service, they have something in common - a customer friendly attitude. We value every customer who has chosen Serviceteam Ltd. and will always do our best to ensure a positive experience so that you return!
Find a service
All our services come with a clear and fixed price so you always know where you stand
Make a booking
A member of the team will always contact you, to discuss the service in advance of our visit
Relax in the knowledge that you won’t be charged until the job is completed to your satisfaction
Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is cancelled within 24 hours. (2.) If the scheduled appointment is cancelled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is cancelled when engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill ? Please check with your personal account manager in advance of your appointment if you’re not sure?