What's included in this service?
We charge “by time” to install a new bathroom or kitchen taps. Our engineer will arrive, assess what needs doing and give you an accurate estimate before he starts the work. If you are happy to proceed he will get on with the tasks straight away.
We will also contact you before our visit to confirm if you or we will be supplying the new tap.
We look forward to hearing from you either using our online booking form or feel free to give us a call and one of our friendly customer service staff will be on hand to guide you through any questions you may have or if you want to read any of our reviews please check our Checkatrade or Which? reviews.
Our plumbing engineers are fully qualified to install your taps professionally.
We charge “by time” to install new taps. Our engineer will arrive, assess what needs doing and give you an accurate estimate before he starts the work. If you are happy to proceed he will get on with the tasks straight away.
If you would rather a fixed price no-obligation quote before we attend, simply contact one of our maintenance advisors who, with a brief description of your requirements will prepare your quotation.
Highly qualified engineers our professional engineers work in a clean and tidy way and take pride in all aspects of work they complete.
We provide 12-month guarantees on all materials supplied and workmanship completed during our visit. So you can feel relaxed that your new tap has been installed professionally and is ready to use.
Any day of the week you can arrange a visit from one of our engineers.
Apart from it you can also rely on serviceteam for any kind of Bathroom design and installation As we have highly qualified Enginners to carry out any kind of bathroom renovation services.
What's not included in this service?
Q: How to deal with a dripping tap?
A: Whenever there is a problem with a dripping kitchen tap it usually suggests the tap washer needs to be replaced. However, it may be the valve inside that is damaged causing the dripping? If it is then you only need to replace the valve and not the whole tap.
Q: How do Serviceteam fix a mixing tap?
A: Serviceteam Ltd. professional team of plumbing engineers, can replace/repair a variety of mixer taps.
Q: Does the water need to be isolated to fix the tap?
A: Yes, from the stop cock. However, if you have isolation valves locally fitted to the pipework then the water can be easily isolated without turning the water off to the whole property. Ask the engineer for more information whilst on site.
1 Professional Installation
2 Extended warranty’s
3 10% off when combined with other products
4 We're always on call
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Choose your preferred method?
If not now but certainly in the future you’re likely to have something in your home or premises that needs repairing or replacing? When you do we have various ways we can approach your job;
Serviceteam completes so many jobs during a year that we can often provide you with a fixed price for the works without attending Other jobs require am enquiry to be raised, so we can compile a quotation. Any photos provided will help us to assess requirements. If your project is large or complex, we will assign one of our qualified engineers to visit and prepare a detailed quotation. Alternatively, you can select serviceteam’s Pay by Time option, certainly if you have an emergency or a “to do” list made up of one or several minor jobs. When on site our engineer will appraise the works required and give an indication of how long the works are expected to take. If we are unable to complete the works within the first visit due to the need for extra time or materials, then we will provide you with a fixed price quotation for the extended works for consideration and authorization before proceeding.
Enquiries can be logged through our website, email, WhatsApp or by calling 020 3538 7067.
What happens next?
When booking online the details of your job, including your preferred time slot/s will be sent to our scheduling department where within one working hour, scheduling will assign the appropriately qualified engineer to your job. You will also receive an alert via email confirming your appointment. You can view details of your job and see a photo of the engineer who will be visiting. If we are unable to accommodate your job at the time requested, due to high demands on our resources, we will be in touch with alternative dates.
Good to know about your deal?
If our tradesperson assesses your job and believes that the scope of the works need adjusting in terms of time/materials and price, they will seek you approval before the work begins.
How are tradespeople verified?
All our tradespeople have the relevant trade specific qualifications, have been rigorously screened and come under serviceteam’s insurance policies.
How do we charge?
At the point of booking your service we will log your preferred payment details card number etc. Payment will not be taken from your credit/debit card until the works have been completed, usually within 24 hours. Please note credit card transactions are limited to £150.00. maximum. A copy of your paid invoice and a job-sheet will be emailed to you when payment has been approved. Our dedicated Operations Team, based in London, are on call to discuss any current or future jobs as well as managing your project through to completion. If you prefer to pay with a different card to the one used when booking your appointment, please ask our trades person whilst on site to call the office and update your details.
How do refunds work?
You are eligible for a refund if you cancel within 14 days of booking or the job has not been started and is not within the cancellation time frame.
What if I want to cancel the appointment?
We understand that priorities and plans change, and you may need to rearrange/cancel your booking. Should this be the case please let us know as soon as possible so we can make the necessary alterations to our work schedules. If we don’t receive enough notice of your cancellation or appointment rescheduling within the terms outlined below, then there is a possibility you will be charged a cancellation fee.
(1.) A charge of £10.00 (ten pounds) will be payable if the service is canceled within 24 hours. (2.) If the scheduled appointment is canceled within 12 hours (or less) a 50% charge of the booking fee will be applied (3.) If the appointment is canceled when the engineer arrives at the property (on the doorstep - photos and times will be provided) and within our texted 3-hour time slot the full booking fee will become payable. None of the above charges are profit items and only contribute to the cost of a late cancellation/lost business.
Do I need to provide parking?
As you know parking in and around London can be problematic and extremely costly (depending on the area) if a parking space can be reserved for our engineer it would be appreciated and help increase efficiency of the service provided (no feeding meters etc or mobile app updating). The quote we have provided does not include the cost of parking and/or congestion charge which will be added to the final invoice (if applicable). Please inform your personal account manager if any special parking instructions like parking permit/free parking can be provided. For properties on the rim of the congestion zone and it is not possible for our engineer to attend without entering/clipping the charge zone, we may need to add the charge to the final bill? Please check with your personal account manager in advance of your appointment if you’re not sure?