Sourcing and fixing water leaks

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What You'll get

Water leaks can present themselves in a number of different ways, supply pipes, central heating systems, drainage and waste pipes or any appliances that uses water. Finding a leak source and fixing it, is one of the most common plumbing problems we are asked to do.

Water leak repairs are charged ‘by time on site’ and as soon as we are able to pinpoint the cause of the leak our engineer will give you an indication on how long the repair will take.

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What it'll cost

£40 + VAT per half hour*
Once we have located the cause of the leak, we will be able to provide an accurate estimate.

*with a minimum of one hour chargeable

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Why us

Emergency response
Our engineer's expertise
Plumbing qualified engineers

Water Leak Repairs

 

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and should be reported as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you should try to contact those occupants immediately.

How to turn off your water supply

1) Locate and use your internal mains water stop cock. The inside stop valve is often located where the water first enters your property. Generally this is straight to the cold kitchen tap, so the valve is usually found under the kitchen sink.
2) Alternatively locate and use your external mains water stop cock. Please view our video on this page for help with this.

Next Steps:

1) Depending on the source of the leak, isolation the mains water supply to the property may or may not immediately stem the leak.
2) Try your best to contain the leak using buckets and towels
3) Contact Serviceteam to arrange for one of our plumbers to locate and repair the source of the leak

How much will it cost:

Water leak repairs are charged ‘by time on site’ - £40.00 + VAT per half hour with a minimum of 1 hour chargeable.

Once our engineer has detected the cause of the leak, we will be able to give you an indication of how long the repair will take, and any additional materials that may be required

If you are able to pinpoint the cause of the leak, you can use our “repair doctor” link at the top of the page to obtain a fixed price quote before we visit.

In most cases the cost of our leak detecting services may be recoverable from your building insurance as part of ‘trace and access’ cover.

For more information about leak repairs contact our office and speak to one of our maintenance doctors.

FAQs

Q: How do you work out your charge?
A: We charge £40 + VAT per half hour with a minimum of 1 hour chargeable. Once we have located the cause of the leak, we will be able to provide an accurate estimate.

Q: What does the price include?
A: Our half hour rate of £40 + Vat includes for labour. Additional charges are made for extra materials, congestion charges, parking and disposal.

Q: Why can’t you provide a fixed price quote?
A: Until we have sourced the cause we are unable to be sure what work is required to fix the leak. As soon as our engineer has traced the cause of the leak we will be able to provide you with a fixed priced estimate for the repair.

Q: How do I pay?
A: In cash after your service is complete, or with a card over the phone.

Q: Whose responsibility is it to organise the parking?
A: We kindly ask that you arrange parking for us.

Q: In what areas do you work?
A: All SW, W, NW, TW, KT, HA and central London postcodes

Q: When are you going to arrive?
A: We will agree on an arrival slot with you, and our engineer will contact you when he’s on route.

Other Plumbing services

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Jobs completed

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% of jobs recalled

3686

Boilers serviced

7116

Gas certificates issued

Why use Serviceteam?

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Emergency
response

In 2015 we got to 7 out of 10
boiler breakdowns the same day
when existing customers without heating or hot water called us before noon

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Fixed
price

We will always provide you
with a fixed price. What we quote
is what we charge and with no
hidden extras.

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Seamless
contact

Our communication facility keeps you,
landlords and tenants
fully informed.

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Only the best
quality

Our skilled engineers go
above and beyond on every job.
Engineers are rated and
reviewed after each service


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CallCrystal & Crystal Heating Services are trading names of Serviceteam Ltd.
Serviceteam Ltd has taken on all warranty claims for Crystal Heating Services London Ltd and will honour any claims under the consumer rights act.
All works come with a minimum 12 months guarantee backed by Serviceteam Ltd.
Company Registration Number - 09186638 | VAT Number - 206896678
Business is Registered in England and Wales

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